RED MESA SCIENCE & REFINING LLC Shipping and Return Policy – Last Updated October 20, 2023
Shipments; Delivery: Title and Risk of Loss
We will arrange for the shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges unless otherwise specified in the order summary. All our shipments are FOB our chosen carrier, as FOB is defined by Incoterms. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments and offer no refunds in case of delays.
Returns and Refunds
Except for any products designated on the Site as clearance or non-returnable, we will accept a return of undamaged, unopened products for a refund of your purchase price, less the original shipping and handling costs, provided such return is shipped within 30 days of shipment with valid proof of purchase and provided such products are returned in their original unopened condition. To return products, you must call 435.677.6363 or e-mail our Customer Support Department at CustomerSupport@RedMesaScience.com to obtain a Return Merchandise Authorization (“RMA“) number before shipping your product. No returns of any type will be accepted without an RMA number.
You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. All returns are subject to a 15% restocking fee which will be deducted from the amount of your refund.
Refunds are processed within approximately seven business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE OR CLEARANCE ITEMS.
Contact Us
For questions on these terms, contact us at:
Red Mesa Science & Refining LLC
4443 E. Commerce Dr.
St. George, UT 84790
Email: Sales@RedMesaScience.com
Phone: 435.677.6363
